Claims settlement

Services for the Automotive and CFM Industry

Claims settlement

ISON Care provides a comprehensive service covering the entire motor claims settlement process — from registering the claim and securing the documentation, through assessing liability and the amount of the claim, right through to the conclusion of the case. We combine the experience of our teams with modern tools, technological solutions and an extensive network of loss adjusters and experts. We tailor our processes to our partners’ requirements, agreed service standards and SLAs.

As part of our claims settlement service, we provide, amongst other things:

  • Comprehensive settlement of motor claims under third-party liability and comprehensive insurance,
  • Registration of the claim and creation of a provisional provision,
  • Verification of liability and the validity of the claim submitted,
  • Substantive handling of the case by a dedicated claims handler,
  • Organisation and conduct of vehicle inspections,
  • Preparation and verification of repair cost estimates,
  • Verification of repair invoices,
  • Co-operation with garages and a network of field assessors,
  • Documentation management and ongoing contact with the injured party,
  • Handling of personal injury claims under third-party liability and accident insurance, including the organisation of the assessment process.

Protection and effectiveness of recourse claims

  • We assess the validity of recourse claims,
  • We pursue claims directly against parties who do not hold third-party liability insurance,
  • We monitor the reimbursement process,
  • We conduct appeal proceedings,
  • We recommend further action in disputed cases.

Cost optimization and Service Level Agreements (SLA):

  • Arranging a vehicle inspection within 24 hours,
  • Verifying the repair estimate within 24 hours,
  • Verifying the repair invoice within 24 hours,
  • Access to an extensive network of loss adjusters and experts in Poland and abroad,
  • IT solutions supporting efficient claims handling, monitoring and reporting.

Our track record

  • 24 days - average time taken to settle a claim under third-party liability insurance
  • 19 days - average time taken to settle a claim under comprehensive insurance
  • 98.4% - success rate in securing recourse refunds
European Union co-funding