Trust built
on reliability
We provide comprehensive premium-level assistance and claims management services.
Effective assistanceEfficient serviceA reliable partner
For 30 years, we have been supporting companies in the insurance sector in situations that require quick action, experience and efficient coordination. We combine expertise in assistance, claims settlement, loss adjustment services and comprehensive customer service. We handle motor, property and specialist technical claims, whilst also providing expert reports and technical opinions. Our strength lies in our experienced staff, modern technology and an extensive network of specialists. This enables us to manage even complex processes efficiently and provide our partners with predictable, timely and effective service.
We operate in Poland and abroad, in many languages and time zones. Our operational teams work 24/7, coordinating assistance and specialists on the ground wherever they are needed.
Products and services
Check the services we can provide for your clients
Claims settlement
Appraisal services
Travel assistance
Roadside assistance
Medical assistance in Poland
Telemedicine
Home assistance
Legal protection
Extended warranty (Electronics/Appliances)
Bicycle assistance
Pet assistance
Concierge
Helplines
Cost containment
Fleet management
Mission, Vision, and Goals
The foundations that drive our operations and client relationships
Our Mission
We provide professional and effective assistance and claims settlement services, supporting our partners and their customers in situations that require a rapid response, expertise and effective coordination. We build trust through reliability, empathy and responsibility, combining the expertise of our teams with technology and an efficient network of specialists. Our aim is to provide high-quality support, regardless of the location, time or scale of the incident.
Our Vision
We aim to set the standards in the assistance and claims settlement sector by combining modern technologies, efficient processes and the expertise of our teams. We develop solutions that enable us to operate more quickly, effectively and predictably, whilst preserving what matters most in our sector – a human touch, empathy and a commitment to service quality. Our ambition is to create services that are simple, accessible and effective at every stage of our interaction with the customer.
Our Goals
We focus on high-quality services, continuous process improvement and the use of modern technologies that support the speed, efficiency and security of our operations. We ensure information security in accordance with the requirements of ISO 27001, develop our solutions responsibly and incorporate ESG principles into our activities. Our aim is to create sustainable value for our customers, partners and shareholders, whilst maintaining high standards of quality, security and corporate responsibility.
Want to learn more about our ESG strategy?
Meet us
An experienced team of leaders who set strategic directions and ensure the highest standards of management.
Robert Świergocki
President of the Management Board
ISON Care holds the ISO/IEC27001 certificate, confirming the highest standards of information security in our operational processes. The certification has been in effect since 2023 and covers all key areas of our services, including assistance and claims settlement.
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